Help Center
If you have any queries regarding our service or its usage, please refer to our help center section below.
If your question is not answered, please feel free to contact us.
Contact us
Troubleshooting
- Settings Help
- Login and Passwords
- Transferring Time
- Managing Multiple Accounts
- Purchasing and Billing
Request a formal invoice, get help with declined payments, and more.
- Card payment declined
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If your Card purchase was declined, you will need to try to contact your bank to get help to understand why your transactions were declined. Also, please refer to the Stripe Help Page to get more detailed info about the reasons why your card may be declined.
- PayPal payment declined
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If your PayPal payment was declined you should check that you have enough funds on your card that you use with PayPal. You can also contact PayPal or your bank to get help to understand why your transactions were declined.
- Already contacted my bank and checked my cards
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Feel free to send us a support message for more detailed help regarding your payment error.
- Where can I find my billing history?
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At the moment you can't view your billing history. We're working on this feature and should be available within some days.
- Where can I get an invoice?
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Once our billing history page is finished (within some days), you'll be able to generate your invoice by yourself easily.